Our Privacy Commitment
This Policy applies to our Websites, and all other channels in which HEXA™ collects and uses your personal information.
What Information does HEXA™ Collect?
At HEXA™, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us.
Personal information is information that can identify an individual or is information about an identifiable individual. We may collect personal information such as:
- your contact information – e.g., name, postal address, telephone number, and email address;
- your personal preferences – e.g., product wish lists, language preferences, and marketing consent; and
- your transaction information – e.g., products purchased, method of payment, amount paid, and credit or debit card number.
Non-personal information does not identify you as an individual. For example:
- we may ask you for your postal code to assist us with planning our flyer distribution;
- we may collect certain non-personal data when you visit our Websites, such as the type of browser you are using or the referring URL; or
- we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of contest entrants are male, aged 18 to 25.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only offer you a HEXA™ product if you have provided us with certain financial information.
How is Your Personal Information Used?
HEXA™ may use your personal information for a number of different business purposes, for example to:
- fulfill orders and requests for products, services or information;
- process returns, exchanges and layaway requests;
- detect and protect against fraud and error;
- establish and manage your accounts with us;
- track and confirm online orders;
- deliver or install products;
- track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
- market and advertise products and services;
- communicate things like special events, promotions and surveys;
- tailor our online content or in-store offerings to you based on your interactions with us and your preferences;
- conduct research and analysis;
- operate, evaluate and improve our business; and
Information HEXA™ Collects Directly from You
Listed here are some further examples of the ways that we collect personal information directly from you and how we use it.
Our Websites can be browsed anonymously. However, to engage in certain special features or functions of our Website, or to order products and services from our Website, you may be asked to provide certain personal information, such as your name, email address, postal address, telephone number, or credit card information. We use this information to create your account, contact and correspond with you about your order, respond to your inquiries, and monitor functions of our Websites that you choose to use, such as Customer Reviews.
If you choose to ship an order to a third party, you represent and warrant that you have obtained all necessary consents from the third party to permit HEXA™ to collect, use, and disclose the third party’s personal information for the purposes of fraud prevention and processing and shipping the order.
Returns and Exchanges
Our goal is to ensure that you are completely satisfied with your purchase and to this end, HEXA™ offers a Return Policy. For HEXA™ to continue to offer our Return Policy, we ask for personal information such as your name, address, and telephone number for the purposes of detecting and preventing fraud and error, or to communicate with you regarding your return or exchange, if necessary.
Purchase Follow-Up and Surveys
Following a purchase from some of our departments we may send you a follow-up letter to thank you for your business, or we may contact you to ensure that you are completely satisfied with the delivery, setup, or installation of your new product.
We may use contact information collected in-store, online, or via our call centers to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.
The Customer Review functionality is provided as a rating system that offers you the chance to share your thoughts on a product. These reviews are accessible to all Website visitors, so please use discretion when posting information and do not post personal information.
Sign-Up for Newsletters or Updates
HEXA™ offers a variety of newsletters and promotional communications. You may choose to stop receiving these communications at any time. Each marketing or promotional email we send to you will include a link or other method to quickly and easily unsubscribe and decline further similar emails.
Participate in a Contest or Promotion
From time to time, we may run contests or promotions. If you participate, you may be asked for contact information as well as additional optional survey information (for example, product preferences).
Email a Friend
While visiting our Websites you may choose to use the “Email a Friend” tool which allows you to inform a friend about products of interest to you. The information you provide will be used to send a one-time email to your friend, inviting them to our Websites. We will not add your friend to a mailing list and will not send them further email unless they choose to receive such communications from us. When using the “Email a Friend” tool you are contacting your friend directly and as such you acknowledge that you are responsible for this correspondence and not HEXA™. If you provide us with personal information concerning another individual (e.g., email address), you represent and warrant that you have obtained all necessary consents from that individual to enable us to use that personal information for the identified purpose.
Call Centers and Online Chat
HEXA™ operates customer support call centers and Online Chats to accept and address your questions, concerns, or complaints. When you contact our call centers or Online Chats, we may ask for personal information to help us respond to your inquiry or to verify your identity. For example if you have a question about the status of a recent online order, we will ask for personal information to verify that you are the account holder. We may also monitor or record your telephone or chat discussions with our customer support representatives for training purposes and to ensure service quality.
Information HEXA™ Collects Automatically
In some cases, we automatically collect certain information.
When using our Websites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Websites, the Internet address of the Website from which you linked directly to our Website, the operating system you are using, the sections of the Website you visit, the Website pages read and images viewed, and the content you download from the Website. This information is used for Website and system administration purposes and to improve the Websites.
The Website uses “cookies”, a technology that installs a small amount of information on a Website user’s computer to permit the Website to recognize future visits using that computer. Cookies enhance the convenience and use of the Website. For example, the information provided through cookies is used to recognize you as a previous user of the Website (so you do not have to enter your language preference every time), to offer personalized Web page content and information for your use, to track your activity at the Website, to respond to your needs, and to otherwise facilitate your Website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Website and your ability to access certain features of the Website or engage in transactions through the Website.
Website Tracking Information
Links to Other Websites
Our Website may contain links to other Websites or Internet resources which are provided solely for your convenience and information. When you click on one of those links you are contacting another Website or Internet resource. HEXA™ has no responsibility or liability for, or control over, those other Websites or Internet resources or their collection, use and disclosure of your personal information. We encourage you to read the privacy policies of those other Websites to learn how they collect and use your personal information.
By other third parties
HEXA™ may have partners who may collect information on website visitors for advertisement and website optimization
Data on Returned Product
When returning products which may contain stored or recorded personal information, like computers, PDAs, digital cameras, etc., you are responsible for deleting or removing all personal information and media from your product before you return it. HEXA™ is not responsible for any use by a third party of personal data or media left behind on a returned item.
From time to time, we may supplement information you give us with information from other sources, such as information validating your address or other available information you have provided us. This is to help us maintain the accuracy of the information we collect and to help us provide better service.
Does HEXA™ Share Your Information?
We do not sell or rent our customers’ personal information to any other party. However, in the normal course of business, we may share some of your personal information within our corporate and with third parties acting on our behalf or as permitted or required by law.
Some of these operations may result in personal information collected by HEXA™ being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.
For example, we may share personal information with third parties to perform services on our behalf such as: fulfilling online orders, processing non-cash payments, sending marketing communications, servicing products, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
HEXA™ has taken precautions to prevent the fraudulent use of your information on our Websites. HEXA™ has adopted industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Information Shared Amongst HEXA™, its Corporate, Affiliates, Subsidiaries and Divisions
Product Safety Recalls
In the event we receive notice from a manufacturer of a product safety recall, we may provide your contact information, limited to name, address, and telephone number, to the third parties or manufacturer so that they may notify you of the recall and supply details of any replacement or repair programs. This transfer of your contact information will occur only for recalls that may impact your personal safety or impair the functionality of the product you purchased from us.
Sale or Transfer of all or part of HEXA™
HEXA™ may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies.
How Can You Verify Your Information?
You may check your information to verify, update, or correct it. If you created an account on one of our Websites, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us as indicated on our Contact page. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate.
When is Your Information Removed?
We keep your information only as long as we need it for legitimate business purposes and to meet any legal requirements. We have retention standards that meet these parameters. We destroy your information when it is no longer needed, or we remove your personally identifiable information to render it anonymous.
Important Reminder about email communications:
Please remember that email sent over the public Internet is not secure. If you send an email directly to us from your own email account the contents will not be encrypted. We strongly recommend that you do not send sensitive information (like a credit card number) to us via unencrypted email. HEXA™ is not responsible for any transmission by you of any personal information over the public Internet.