Frequently Asked Questions

Below is a list of frequently asked questions and answers by categories from HEXA customers. We update these on regular basis. If you cannot find answer to your question, please contact HEXA support team directly.

General Questions

You can contact the HEXA support team by two ways: 

By phone: +1 866 708-8020

By email:

HEXA's business hours are Monday-Friday from 9am-5pm(ET). We are closed on National holidays.

HEXA Supports

You can register the warranty at warranty page.

You can download drivers at Download Drivers page.

If you need new charger, please contact HEXA support team via mail

Unfortunately, broken screens are not covered under warranty. Depending on the device model & availability, we may offer repair/ replacement at a cost. Please contact our support team for more information.

If your battery is drained, please charge your tablet for 2-3 hours. After 2-3 hours, while still being charged, please & hold down the power button for a complete 40-seconds period.

HEXA Products

Please contact HEXA Support team via by phone +1 866 708 8020 or by email


Please contact HEXA support team via by phone +1 866 708 8020 or by email