Frequently Asked Questions

Below is a list of frequently asked questions and answers by categories from HEXA customers. We update these on regular basis. If you cannot find answer to your question, please contact HEXA support team directly.

General Questions

How can I contact the support team?

You can contact the HEXA support team by two ways: 

By phone: +1 866 708-8020

By email: support@myhexa.com

What are HEXA's business hours?

HEXA's business hours are Monday-Friday from 9am-5pm(ET). We are closed on National holidays.

HEXA Supports

How Can I Register the Warranty for My Tablet?

You can register the warranty at warranty page.

Where Can I Download the Drivers?

You can download drivers at Download Drivers page.

Where Can I Get New Charger?

If you need new charger, please contact HEXA support team via mail support@myhexa.com.

My Screen is Broken. How Do I Get Fixed?

Unfortunately, broken screens are not covered under warranty. Depending on the device model & availability, we may offer repair/ replacement at a cost. Please contact our support team for more information.

My Windows Tablet Won't Turn On. How Do I Fix This?

If your battery is drained, please charge your tablet for 2-3 hours. After 2-3 hours, while still being charged, please & hold down the power button for a complete 40-seconds period.

HEXA Products

We Are Interested In HEXA Corporate Exclusive Products. Who Should I Contact?

Please contact HEXA Support team via by phone +1 866 708 8020 or by email support@myhexa.com.

Partnerships

We Are Interested In Working with HEXA. Who Should I contact?

Please contact HEXA support team via by phone +1 866 708 8020 or by email support@myhexa.com.