Below is a list of frequently asked questions and answers by categories from HEXA customers. We update these on regular basis. If you cannot find answer to your question, please contact HEXA support team directly.
General Questions
How can I contact the support team?
You can contact the HEXA support team by two ways:
By phone: +1 866 708-8020
By email: support@myhexa.com
What are HEXA's business hours?
HEXA's business hours are Monday-Friday from 9am-5pm(ET). We are closed on National holidays.
If you need new charger, please contact HEXA support team via mail support@myhexa.com.
My Screen is Broken. How Do I Get Fixed?
Unfortunately, broken screens are not covered under warranty. Depending on the device model & availability, we may offer repair/ replacement at a cost. Please contact our support team for more information.
My Windows Tablet Won't Turn On. How Do I Fix This?
If your battery is drained, please charge your tablet for 2-3 hours. After 2-3 hours, while still being charged, please & hold down the power button for a complete 40-seconds period.
HEXA Products
We Are Interested In HEXA Corporate Exclusive Products. Who Should I Contact?
Please contact HEXA Support team via by phone +1 866 708 8020 or by email support@myhexa.com.
Partnerships
We Are Interested In Working with HEXA. Who Should I contact?
Please contact HEXA support team via by phone +1 866 708 8020 or by email support@myhexa.com.
